Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the website chatskillone.com and all associated services provided by ChatSkillOne GmbH.

1. Company Information

ChatSkillOne GmbH
Brunnenstrasse 48
8050 Zürich, Switzerland
Email: support@chatskillone.com

2. Use of Services

By creating an account or purchasing a subscription, you agree to comply with these Terms. You may not misuse the platform for unauthorized or unlawful purposes.

3. Intellectual Property

All content provided on the platform — including courses, visual materials, and documentation — remains the intellectual property of ChatSkillOne GmbH or its partners. You may not reproduce, distribute, or resell content without prior written permission.

4. User Responsibilities

You are responsible for maintaining the confidentiality of your login credentials.
You may not share your account with others unless explicitly permitted under a team plan.
You agree to provide accurate, current, and complete information during registration and use.

5. Payment Terms

All fees are stated in CHF and include VAT where applicable. Subscriptions renew automatically unless cancelled prior to the billing date. Payment is processed securely via authorized providers.

6. Refund Policy

We understand that learning needs may vary. Refund requests are handled on a case-by-case basis and may be granted under the following conditions:

Requests made within 14 days of initial purchase
Less than 25% of the course content has been accessed
No certificate of completion has been issued

To request a refund, contact us at support@chatskillone.com with your account details and reason for the request. Approved refunds will be processed within 14 business days.

7. Termination

We reserve the right to suspend or terminate accounts that violate these Terms or compromise platform security or experience.

8. Limitation of Liability

Our services are provided on an "as-is" basis. While we strive to ensure uninterrupted access and accurate content, we do not guarantee specific learning outcomes. Past learning results do not imply future performance.

9. Governing Law

These Terms are governed by the laws of Switzerland. Any disputes shall be resolved by the competent courts in Zürich, Switzerland.

10. Contact

For questions regarding these Terms, please contact: legal@chatskillone.com

Last updated: August 2025